Support

Answers to common questions about Scanlane. Can’t find yours? Email us at support@scanlane.app. We answer in English and German.

Subscription and free trial

What can I do for free?

A lot, for as long as you like: scan (including multi-page documents, ID cards and passports), crop and clean up, save and share PDFs and images, organise documents in folders, and sign. There are no scan limits, no export limits, no watermarks and no ads.

What does Scanlane Pro add?

Scanlane Pro adds features that read and understand text, such as text recognition (OCR), searchable PDFs, full-text search and Word export, plus advanced editing and extra privacy features. In the app, Pro features carry a “PRO” label.

What does it cost?

There is one plan: a yearly subscription. The price for your country is shown in the app and in the App Store before you subscribe. The subscription renews automatically every year unless you cancel at least 24 hours before the current period ends. No weekly or monthly plans, no hidden add-ons.

How does the free trial work?

If you subscribe to Scanlane Pro for the first time, you can usually try it free for 7 days. Apple decides who is eligible; if you are, the app shows you the free trial before you subscribe. If you do not cancel at least 24 hours before the trial ends, it turns into a paid yearly subscription.

Will I be reminded before I pay?

Yes. Scanlane reminds you two days before your trial ends: with a notification if you allow them, and always with a notice in the app. You can also see the end date at any time under Settings › Pro.

How do I cancel?

1. In Scanlane, open Settings › Pro.
2. Tap Manage subscription.
3. Tap Cancel Subscription and confirm.

You can also cancel in the iOS Settings app: tap your name, then Subscriptions, as described in Apple’s guide Cancel a subscription from Apple. Cancel at least 24 hours before the current period ends. You keep Scanlane Pro until the end of the period, and if you cancel during the free trial, you are not charged.

How do I get a refund?

Apple handles all payments, so Apple also handles refunds. In Scanlane, open Settings › Pro › Request refund, or go to reportaproblem.apple.com. Apple decides on the request. More in Apple’s guide Request a refund.

I have a new iPhone or iPad. How do I get Pro back?

Sign in with the Apple Account you used to subscribe. Then open Scanlane and tap Settings › Pro › Restore purchases. You never need a Scanlane account.

How do I redeem an offer code?

In Scanlane, open Settings › Pro › Redeem code, or redeem the code in the App Store. Free periods from codes also turn into a paid subscription unless you cancel at least 24 hours before they end. Scanlane reminds you before that happens.

What happens to my documents if Pro ends?

Nothing. You keep every document. Searchable PDFs, recognised text and saved signatures stay readable and exportable. Only new Pro actions need an active subscription.

All details are in the subscription terms.

Privacy and your data

Can you see my documents?

No. Scanlane processes your documents on your device. We do not run servers for the app, and your scans are never sent to us.

Does Scanlane work offline?

Yes. Scanning, text recognition, the PDF tools and the AI features (on devices that support Apple Intelligence) work without an internet connection. You only need a connection to buy or restore a subscription, to sync with iCloud Drive, and for iOS to download translation languages once.

How do I use my documents on several devices?

Turn on iCloud storage in Scanlane’s settings. Your documents are then saved as regular PDFs in your iCloud Drive, and Apple syncs them to your other devices that use the same Apple Account. In the Files app you find them under iCloud Drive › Scanlane.

How do I get all my documents out of Scanlane?

Use Export everything in Scanlane’s settings to save all your documents as PDFs, for example to the Files app. Your files are never locked in.

How do I delete my data?

Delete documents in the app. Deleted documents stay in the trash for 30 days, and you can empty it right away. Deleting the app removes all its data from your device. Files in iCloud Drive can be deleted in the Files app. There is no account to delete.

Read the full privacy policy.